Privacy Policy 100cici

1. Information Collected

100cici collects various categories of personal information from players to ensure the services provided meet security standards, licensing compliance and operational requirements. The information covers the following categories:

• Personal Identification Information: Full name, date of birth, identity card number (MyKad), country of residence and nationality. This information is required for the identity verification (KYC) process mandated by 100cici's international licensing.
• Contact Information: Email address, mobile phone number and residential address. This data is used for account-related communications, transaction verification and security notifications.
• Financial Information: Details of the payment methods you register, such as e-wallet numbers or bank account information, for the purpose of processing deposits and withdrawals. Full card numbers are not stored on our servers.
• Platform Usage Data: Login records, betting history, game activity, selected promotional preferences and session data. This information helps us improve service quality.
• Technical Data: IP address, device type, operating system, web browser used and relevant cookie data. This data is used for security and fraud detection purposes.

2. Purpose of Data Use

All personal information collected by 100cici is used exclusively for legitimate purposes directly related to the provision of online betting services. The following are the primary purposes for which data is used:

• Identity Verification (KYC): Ensuring every player is a real individual aged 21 and above, as required by 100cici's international licensing conditions.
• Account Management: Creating and maintaining player accounts, processing login requests, managing passwords and ensuring the security of your account.
• Transaction Processing: Processing deposits and withdrawals through your chosen payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency.
• Legal Compliance: Meeting reporting obligations to licensing authorities, including anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.
• Service Communications: Sending account-related notifications, security alerts, promotional information and policy updates via email or messages to players who have consented.
• Fraud Prevention: Detecting and investigating any suspicious activity, including unauthorised access attempts or use of invalid payment methods.
• Service Improvement: Analysing usage patterns in aggregate and anonymised form to improve the platform interface, system stability and overall quality of the playing experience.

3. Disclosure to Third Parties

100cici takes seriously our obligation not to disclose players' personal information to outside parties without a strong and legally valid reason. Personal information will only be shared in the following circumstances:

• Payment Processors: Third-party payment service providers required to complete your deposit and withdrawal transactions. They only receive the data necessary for the relevant transaction.
• Licensing Authorities: Regulatory bodies that issue operating licences to 100cici have the right to request certain records within the scope of compliance monitoring.
• Legal Authorities: Law enforcement agencies, courts or government bodies entitled to information based on a court order or valid legal requirement.
• Technical Service Providers: Technical partners that support platform operations such as server hosting and cybersecurity services, who are bound by strict confidentiality agreements.

100cici has never and will never sell, rent or provide players' personal information to advertisers, marketing companies or any other commercial party.

4. Data Security

We continually invest in security infrastructure to protect players' personal information from unauthorised access, theft, loss or damage. The key security measures we apply are as follows:

• Data encryption in transit using TLS 1.3 protocol with 256-bit SSL certificates issued by recognised certificate authorities.
• Data stored in the database is encrypted using the AES-256 standard, ensuring it remains unreadable even in the event of a breach attempt.
• Two-factor authentication (2FA) is available for players who want to add an extra layer of security to their account.
• Regular security audits by independent parties to identify and address any vulnerabilities in the system.
• 24/7 monitoring of suspicious account activity with an automated alert system that responds immediately.
• Strict internal access control policies, ensuring only relevant staff can view player data within the scope of their duties.

5. Cookies and Tracking Technologies

The 100cici website uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies: Required for basic website functions such as login sessions and language preferences. These cookies cannot be disabled without affecting website functionality.
• Performance Cookies: Collect anonymised information about how players use our website to help us improve performance and navigation.
• Functional Cookies: Store your preferences such as display settings and language choices to provide a more personalised experience.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect your ability to fully access the features of the 100cici platform.

6. Player Rights

As a 100cici player, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right of Correction: If any of your personal information is inaccurate or outdated, you have the right to request an immediate correction.
• Right of Deletion: In certain circumstances and subject to licensing requirements, you may request that your personal information be deleted from our systems.
• Right to Object to Processing: You may object to the processing of your personal data for specific purposes such as marketing communications, and we will respect that choice.
• Right to Data Portability: You may request that your personal data be provided in a machine-readable format for your own use or to be transferred to another platform.

To exercise any of the above rights, please contact the 100cici customer support team via 24/7 live chat or email. We will process your request within a reasonable timeframe and keep you informed of its progress.

7. Data Retention Period

100cici retains players' personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by international licensing requirements and applicable laws.

In general, account and transaction records will be kept for a minimum of five years after the account closure date or the date of the last transaction, as required by anti-money laundering compliance requirements. Once the set retention period ends, personal information will be securely deleted or anonymised.

8. Amendments to the Privacy Policy

100cici reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our data handling practices, licensing requirements, or technological developments. Whenever there are significant changes, we will notify players via:

• A clear notice on the 100cici website at your next login.
• A notification email to your registered email address when the changes are material.
• The "Updated" date at the top of this page will be revised to reflect the latest review.

Continued use of the 100cici platform after notification of changes is considered your acceptance of the updated Privacy Policy.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how 100cici handles your personal information, please contact our team through the following channels:

• 24/7 Live Chat: The fastest way to get assistance — support in Malay and English is available at all times.
• Email: [email protected] — we aim to respond to all privacy-related enquiries in a timely manner.

When contacting us regarding privacy, please include your account username and a brief description of your request or concern so we can assist you more effectively.